FAQ’s

Frequently Asked Questions

We provide domiciliary care in and around Grantham, Lincolnshire, including urgent care, elderly care, palliative care, dementia care, personalised care packages and companionship and daily support.

We are based at Priory Mews (1st Floor), 7a Market Place, Grantham, Lincolnshire, NG31 6LJ, and provide care across Grantham and the surrounding areas.

Yes. Oaksfield Care Ltd is a registered company (No. 11937977) and a CQC registered provider, committed to safe, effective and compassionate care.

Simply call us on 01476 852 755 or 0776 552 8276, or email admin@oaksfieldcare.com. We will listen to your needs, answer your questions and arrange a free, no-obligation assessment.

Yes. We carry out a detailed assessment of yours or your loved one's needs and preferences, then build a personalised care plan around them — always starting with a conversation.

Yes. Care can be arranged around the clock, including day shifts, night shifts, weekdays and weekends, depending on your needs and preferences.

Costs depend on the level and frequency of care required. We can advise on self-funding options and how local authority or NHS funding may apply during your free assessment.

Our teams support people in their own homes and, through our healthcare recruitment service, we also place care staff with private clients, nursing homes, and residential and supported living settings.

Our carers are trained, DBS checked, and fully compliant in areas such as moving & handling, infection control and safeguarding. We pair our staff carefully so both carers and clients feel at ease.

We review care plans regularly and respond quickly when circumstances change, adjusting your support to keep you safe, comfortable and in control.

Yes, we work with individuals, families, health professionals, and local authorities. We adhere to Safeguarding and Data Protection policies, including our Quality Assurance and Best Practice standards.

Absolutely. We see families as part of the care team and keep them informed and involved, always with the client's consent and at the centre of every decision.

We value feedback. You can speak to any member of our team, call us on 01476 852 755, or email admin@oaksfieldcare.com. All feedback is taken seriously and handled confidentially in line with our policies.

Call 01476 852 755 or 0776 552 8276, email admin@oaksfieldcare.com, or use the contact page. We are based at Priory Mews (1st Floor), 7a Market Place, Grantham, Lincolnshire, NG31 6LJ.

Urgent care is rapid support when circumstances change suddenly — for example after a fall, hospital discharge, or a carer becoming unavailable. We respond quickly to restore stability and keep care in place.

Elderly care supports older adults to live safely and independently at home, delivering consistent, person-centred care that respects routines, dignity and individual preferences.

Palliative care focuses on comfort, dignity and quality of life during life's most challenging moments. We work closely with families and health professionals every step of the way.

We believe care should be built around the person, not the service. Every personalised care package begins with a detailed conversation about your needs, routines and goals.

Yes. Our trained team provides specialist, compassionate support for people living with dementia, helping them stay safe, engaged and settled in familiar surroundings.

From companionship to domestic assistance and support with daily living, we help people stay independent and connected in the comfort of their own home.

Yes, sitting-in service is one of the many ways we support families, along with food shopping and welfare checks — giving families peace of mind while a loved one stays at home.

We're currently looking for Healthcare Assistants, Support Workers and Volunteers to join our team in Grantham and the surrounding areas.

No. Even if you have no experience, we provide full training to make sure you are compliant and ready to meet our clients' needs, plus CPD opportunities to build your career.

We provide mandatory training in moving & handling, infection control and safeguarding, along with ongoing support, open communication and CPD if you want to progress in healthcare.

Visit our Recruitment page and complete the application form. A member of our team will be in touch shortly after we receive it.

Yes. All offers of employment are subject to satisfactory references and DBS checks, and every member of our care team is DBS checked before working with clients.

Day or night, weekday or weekend — choose patterns that fit your life. You're under no obligation to work more than 48 hours a week unless you choose to.

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